MAKING A PURCHASE
Making a purchase could not be easier. Just browse our courses, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Basket” and you will be asked for a few details that we need to be able to satisfy the order.
We accept payment by credit/debit card, and all payments are made in GBP (£ Sterling). If you are ordering from outside of the UK, your payment provider will convert the transaction to your native currency at their current rate.
All 1 to 1 lessons require a 24-hour cancellation notice.
If the cancellation notice is not given within 24 hours the lesson will considered fulfilled and no refund nor reschedule will be possible.
Group classes can not be cancelled nor rescheduled. If the student misses a class a refund will not be offered. Rescheduling a group class is at the teacher’s discretion and can not be guaranteed.
We reserve the right to cancel a group class and aim to notify students within 7 days. In the event we need to cancel a group class you will be entitled to a full refund, transfer to another class or use the fee towards another course/package.
CREDIT CARD SECURITY
All card numbers are encrypted at rest with AES-256 via our payment gateway Stripe. They are not held in clear text on any web site.
All 1 to 1 packages (5 lessons, 10 lessons and 20 lessons packages) have a validity of 12 months from the date of purchase.
Package validity can not be extended past 12 months.
London Saxophone School do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ option.
There is no returns for consultations, pay-as-you-go lessons and 1 to 1 packages and group classes.
Online course “Effortless Embouchure to Master your Sound” is eligible for a 30-day cancellation period where you will receive a full refund of your fee.
All saxophone rentals are subject to a £250 deposit fee plus the rental fee.
It is the customer’s responsibility to take care of the saxophone once in their hands for the whole duration of the rental period.
It is the customer’s responsibility for the safe return of the instrument.
If the saxophone is returned damaged and has to be repaired to make it playable again the cost of the repair will be deducted from the deposit fee.
If the repair costs exceeds the deposit fee of £250 you will be invoiced for the remaining amount.
We aim to check the instrument within one working day and process the refund within 7 days.
Refunds are made through Stripe. Please click here to view the Stripe refund processing time.
Please email us at firstname.lastname@example.org for any issues.